Tuesday Morning at Money2020 Filled With New Product Announcements

After an evening of fun at the Haze Nightclub, Money2020 kicked it into high gear on Tuesday with a series of industry updates and major product announcements from PayPal, Citi, MasterCard, Square, American Express, Ericsson, Discover and Amazon.

While not being at Money2020 in person, I have compiled the highlights of the day from tweets posted during the day from my fintech friends as I did at the end of Day One.

Note: Each of these tweets are 'live' allowing you to access, re-tweet, favorite, etc. Thanks to everyone for the great digital conversation that makes the event a worldwide gathering.

Day 2 of #Money2020 ahead and they just pushed the keynotes to 20 minutes later. Maybe I can go lose $20 more? #20overload
— Norman Guadagno (@ThinkTone) October 8, 2013

Sign Up for Wed. Twitter Chat Breakfast at #Money2020 @dgwbirch @cherian_abraham @techmktggirl @noyesclt http://t.co/iyhW73z7Fn
— Jim Marous (@JimMarous) October 8, 2013

Partnerships are critical to success in technology innovation #money2020
— Matt Wilcox (@mattwilcoxpro) October 8, 2013

"More iPhones sold than babies born" via @PayPal - I love mobile but that's frightening #money2020
— Walt Cox (@waltrcox) October 8, 2013

The battle is joined at #Money2020...as #PayPal and #ISIS exchange blows during their keynotes (respectively). Game on!
— James Ray (@Rockhopper08) October 8, 2013

@paymentsnews: PayPal Introduces Payment Code for POS Purchasing http://t.co/dzZPKCadTw #money2020
— Erin McCune (@erinmccune) October 8, 2013

@PayPal omnichannel announcements: PayPal App (new), PayPal Beacon, & Payment Code (QR). Where does this leave FIs?#CreditUnions #Money2020
— Walter Cunningham (@cunningham95) October 8, 2013

Credit Card Satisfaction (and Confusion) Increases According to New Study

Despite being confused by the myriad of changes made by many institutions around rewards structures and terms, consumer satisfaction with their credit card issuer increased for the fourth straight year according to a just released 2013 U.S. Credit Card Satisfaction Study from J.D. Power.

According to the study, American Express continued their dominance of the credit card satisfaction ratings for the seventh straight year, with Discover Financial Services being ranked second followed by Chase at third.

The study, which surveyed 14,000 credit card holders in May and June of this year, found that overall satisfaction with credit cards rose 14 points in 2013 from 2012, to 767 on a 1,000 point scale. This was the highest level of satisfaction since the study was initiated in 2006. Satisfaction is measured by examining six key factors, including interaction, credit card terms, billing and payments, rewards, benefits and services and problem resolution.

"The fact that the economy is improving and consumers generally feel better about their personal financial situation is certainly helping to improve satisfaction with credit card issuers, especially considering there was such instability in the industry just a few years ago", said Jim Miller, senior director of banking services at J.D. Power. 

The study found that 27 percent of households reported being better off this year, up from 23 percent in 2012 and only 20 percent in 2011. Only 17 percent said they were worse off which was significantly better than 23 percent last year and 29 percent in 2011. In addition, fewer card holders saw rate increases in 2013 (5 percent), compared with 6 percent a year ago.

Another potential reason for the increased satisfaction could be recent regulations surrounding disclosure and credit practices. The Credit Card Accountability, Responsibility and Disclosure (CARD) Act, signed in 2009 banned egregious billing practices, capped fees and limited interest rate hikes. It also required clearer disclosures.

"I think we can attribute much of the overall satisfaction to the CARD Act", says Ruth Susswein, deputy director of national priorities at the consumer advocacy and financial literacy group Consumer Action. This is supported by the finding that the largest improvement in satisfaction was in the category of 'credit card terms', which improved by 18 points from 2012 levels.